Do I need health insurance to utilize BitMED?

No, we don’t require any health insurance or your credit card information.

*Note: while BitMED does not require health insurance for services provided on our platform, your local laws may require you to have health insurance in general.

How much does it cost?

Members choose how they would like to access our health services: by contributing their data anonymously or by contributing BXM token. There are no copays or hidden fees when using BitMED’s telehealth services.

How can you afford not to charge for service?

Globally, there are two models of healthcare delivery: fee-for-service or a nationalized health service. Fee-for-service states, like the United States, charge patients directly for each service provided. This means high co-pays and big bills for patients and physicians and hospitals incentivized to bill aggressively.  National Health services, like the UK, provide healthcare for every patient.  This means low costs for patients and reduced utilization.  However, this leads to long queues and delays in care.

BitMED has created an entirely new healthcare delivery model with the correct incentives.  Our model incentivizes patient engagement to help you live your healthiest life.  We want to learn about you, treat you, understand your health story and goals, share the best content with you, and empower you to share your experiences on our platform.          

Together, BitMED helps you monetize your anonymized data and created content (in the community section) to generate the revenues that we share in your digital wallet and to fund our business.   

How does it work?

To gain access to BitMED, you must be invited and have a signup code.  Let’s follow “Bob” through an example:

Once Bob has completed his account with BitMED, he will have access to all of BitMED's content, communities, and care.  He will also have a digital wallet which will contain access to the tokens he will use when taking advantage of certain features of BitMED.  This same wallet will allow Bob to receive tokens when performs certain actions on the platform.

What do you mean by “wallet?”

Similar to the wallet in your pocket or purse, the a digital wallet stores digital currencies. The BitMED digital wallet has been specifically designed to hold BitMED's proprietary token, the BXM token.  The BXM token has been seamlessly integrated into our platform as the primary means of compensating our users for their anonymized data and content generation.  

How are you different from other doctors or telemedicine services?

We don’t believe in competing with your personal physicians. Instead, we aim to educate, support, and empower you to maximize your return from your existing healthcare provider’s care.  However, we do know that our no-cost 24-7 access to telehealth services and unlimited health engagement provides a much higher level of service than is widely available.

Our telemedicine competitors are all tied to the “fee for service” model.  They charge your per encounter and typically don’t provide continuity of care.  Instead, we want you to speak with our physicians when you have questions and concerns and we want you to engage with our platform as much as possible.  

To provide this high level of service, we’ve developed a proprietary solution linking analytics, automation, and artificial intelligence (the 3 A’s) to help our physicians provide cutting edge care customized just for you.    

Are these “real doctors”?

Yes. BitMED members only talk to actual medical providers who are U.S. board-certified.

What are some of the common conditions BitMED treats?

BitMED can educate, empower, and support our patients on any non-emergency illnesses.  We can provide treatment for simple conditions like sinus infections, urinary tract infections, allergies, and viral infections, cold and flu symptoms, and many other non-emergency illnesses.  Providers can also support in discharge planning, wound care, and necessary health maintenance between appointments with your regular provider.  We can answer your health related questions and help to steer you in the correct path of care.     

Can BitMED handle my emergency situations?

BitMED is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.

Can I request a particular doctor?

Yes, we will try to make every attempt to honor your requests.  But, our providers are human and there are only so many hours in a day.  We will offer you the ability to connect with the provider you want and if it is not timely enough, we connect you with another BitMED provider.  We can even have those two providers collaborate to discuss your care if you wish.

Can I use it for my family?

Absolutely!  Please sign up your mom, dad, grandma, grandpa, brothers, sisters, and all your friends. BitMED is no cost for them as well.

What do I have to do to sign up?

Currently BitMED is accepting patients off our waiting list. For an invite, please go to and answer 3-4 quick questions.

To use our service you will need to have the following:

•    Signup Code

•    First Name

•    Last Name

•    Telephone Number

•    E-mail

To use our service, you must have an active internet connection through a mobile device, tablet, or computer.

Can I get a prescription?

BitMED does not guarantee prescriptions. It is up to the provider to recommend the best treatment. BitMED must also abide by your local rules and regulations regarding telehealth prescribing.  BitMED providers do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by BitMED providers.

How are prescriptions sent to the pharmacy?

BitMED does not dispense prescription drugs. If an BitMED provider prescribes medication, it is submitted electronically or by phone to the pharmacy of your choice.

Is my electronic health record kept private?

All health records are strictly private.  We employ robust encryption methods to protect your personal information.  We comply fully with global regulations including, but not limited to HIPAA, FISMA, HITRUST, etc. But, we take your privacy to the next level by utilizing blockchain technologies to ensure that you have full control over who can see, access, or edit your data.  

Can I be turned down for a pre-existing condition?

BitMED does not turn patients away because of pre-existing conditions.

Can I call BitMED outside of the United States?

Yes! We are with you anywhere in the world.  Just log in and message us or schedule a video visit.

Can I ask follow up questions?

Yes, feel free to ask questions any questions at anytime.  Your BitMED doctors will be able to review prior treatments and cases and help clarify any questions or new concerns.

Do I have to upload an image?

It is not required to upload images or medical records to BitMED.

What types of images are allowed?

Acceptable image file types: JPEG, GIF, PNG, PDF

Are there a maximum number of images I can upload?

No. We do not limit what you upload.

How long will it take for the physician to respond to my visit request?

We will do our best to respond to requests or inquires with 10 minutes.  At times this may take longer.  If you ever have any issues, please contact What can be shared with my own non-BitMED provider?

You control your data on BitMED's platform.  As a result you can choose who to share your information with and for how long.  This is made possible by our blockchain solution.

Do I have to have online access to have an BitMED visit?

Yes.  You must have an internet connection to use BitMED.

Do I have to schedule an appointment?

All video visits are scheduled by the provider. BitMED does not support an on-demand option at this time.  You can message our providers at anytime, and you and the provider can decide if a video appointment should be made .

How secure is the communication line and who retains my medical records?

Confidentiality is very important to BitMED. All medical records are stored securely on the blockchain, and your information is never shared without your knowledge or consent.

What type of equipment do I need for an BitMED visit?

For video visits, you will need to have internet connectivity and webcam with microphone capabilities. To message our providers, you need internet connectivity and a tablet, smartphone, or computer.

Will I be able to schedule recurring appointments? If so, how far in advance can I schedule?

You can schedule as many visits as frequently as you require.  Our providers post their video consultation openings 30 days in advance, and will assist you in scheduling a video appointment when necessary.

What do I do if I feel I am in immediate danger of self-harm?

This is considered an emergency and the member should immediately dial 911 or your local emergency contact number for assistance.

Are there limits to how many visits can be scheduled within a month?

No. You can correspond with our providers as much as you would like.

What are my payment options?

BitMED does not collect any payment information from you.  All services are at no cost.  If you are asked by a provider or solicited for payment information from BitMED, please contact

How quickly can I speak with a physician?

If you have a medical emergency, please go the emergency room or call 911 or your local emergency number. If your question is non-urgent, you can message our BitMED providers at any time using our secure messaging platform or schedule the soonest video consultation.

Are video visits available?


If I need to speak with a physician, will I be speaking with a BitMED provider?

Yes. BitMED members will be speaking with BitMED providers that have been approved by our medical team.

Any other questions contact us:


Phone: 1-877-924-9990

Fax: 1-877-914-5550